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Title:
IBM Voice Gateway
Stream:
224
Speakers:
Kevin Postreich, Thomas Banks
Abstract:
Learn about the IBM Voice Gateway - a WebSphere based offering which is bringing Watson's cloud services to call centers, allowing Watson to talk to callers and act as a virtual agent, as well as listening into calls between live agents and a caller to provide useful information to the live agents in real-time, saving time and aiding the agents in resolving calls quickly and easily.
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